To our customers, your health and safety is what matters most to us. We know you’ll have questions about how coronavirus may affect your orders so we’ve answered some of them below. If you have any further questions, please contact us at email@example.com
Right now we’re shipping to and from countries under quarantine. We’ll let you know if anything changes in regards to your shipping times.
The World Health Organization (WHO) says it is safe to receive packages and we’re following all their official advice. Our delivery partners have also taken further measures to carry out a zero contact delivery process where you won’t need to sign for your package.
We are working with our shipping partner, DHL to ensure all appropriate health and hygiene standards are adhered to. They are currently operating a contactless delivery system. Where a signature would usually be required or this has been requested by you, they will endeavour to take the recipient’s name as proof of delivery and follow socially distanced protocol. When a signature is waived by you or not possible, they will leave your parcel where you specified.
Please note that ANNDEMEULEMEESTER.COM or our shipping partners will not be held responsible for any loss or damage that may occur once your order has been delivered as set out above.